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Rugs USA Review [2022] - High-End Quality, Low Prices: Could It Be True?

Cons:

  • A huge selection of area rugs and runners
  • Various designs, colors, shapes, and sizes
  • Offers frequent sales of up to 75% off various rugs
  • The brand boasts of excellent customer reviews

Cons:

  • The company doesn’t cover the return costs
  • There is no shipping to Alaska, Hawaii or Puerto Rico

Average Rating: 4.8

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Intro

Are you searching for high-end quality rugs and vast selections of them too? You can call off your search because we will introduce you to a brand that has everything from rugs to accessories to suit each of your tastes.

Today’s article is all about Rugs USA. So you might want to stick around for the whole read and find out what this Rugs USA review has to say about their various features, pricing points and discount options, usability, customer experience, pros and cons, and more about the company.

Table of Contents:

  • Rugs USA Overview and Highlights
  • Main Features of Rugs USA
  • How Does Rugs USA Work?
  • Pricing
  • Rugs USA Bestsellers
  • Jute Braided Rug
  • Fading Herati Medallion Rug
  • Moroccan Trellis Rug
  • Pros and Cons
  • Rugs USA Customer Reviews and Ratings
  • Rugs USA Alternatives
  • Rugs USA vs. Ruggable
  • Rugs USA vs. Rugman
  • Rugs USA vs. The Rugs Outlet
  • The Wrap Up
  • Frequently Asked Questions

Rugs USA Overview and Highlights

What is a Rugs USA store?

Rugs USA is a 1998 established online retailer of rugs and doormats in a wide variety of styles, colors, and price points. Also, apart from the products mentioned, you can find other accessories, poufs, even lighting products. Customers can browse over 8.000 cheap rugs in versatile categories like

  • Persian and Oriental
  • Moroccan
  • Bohemian
  • Shag
  • Contemporary
  • Farmhouse
  • Vintage, and more.

Who is it best for?

The company is known for its low-cost rugs, attributed to exceptionally tight relationships with designers and manufacturing factories. And this is precisely why their products are accessible to people of all budgets.

Moreover, because of the sheer number of rugs it offers, it also caters to people with unique and distinctive tastes who cannot find their choice of area rugs in other stores.

Additionally, you’ll find designs that can be a perfect fit in your office, living room, to specific hypoallergenic rugs for your child’s nursery — Rugs USA carpets can be used in any home or business.

Therefore, we could go ahead and say this brand is best for anyone looking to please their unique taste of rugs and runners.

Where to buy Rugs USA?

Feel free to dive into their rich selection of rugs and other items by visiting their online store on Rugs USA.com. Reviews state that there is no physical Rugs USA store, which is another reason why their prices are more affordable than those of their competition.

How big is their network?

Though we couldn’t find an exact number of associates/ partnerships or clients this brand has, we did come across some interesting information.

For instance, the brand itself has three companies in different locations. Nonetheless, the head office is located in New York City, the US. And with a little less than 200 employees, the company establishes a booming yearly revenue of 65+ million.

Is there any warranty on products?

We didn’t encounter an official Rugs USA warranty while looking at their site. However, they do give you thirty days to decide whether a specific item of theirs is according to your liking or not.

Rugs USA customer service

You can reach out to Rugs USA customer support by chatting them up on their live chat. Or, you can submit an online web form/ email them.

But, if you prefer speaking to someone over the phone, you can give them a ring at 1 – 800 – 982-7210, every Monday to Friday, from 9 AM to 11 PM, or from Saturday to Sunday, from 9 AM to 6 PM (EST).

Main Features of Rugs USA

Despite the wide range of rugs and runners Rugs USA offers, still, the process of selecting them becomes less of a hassle because of the many features and filters at your disposal.

With no further delay, let’s look at some of their main features.

  • Online Virtual Tool

Rugs USA offers an online virtual tool that allows customers to see how the rug will look in their home and even help them figure out what size rug for living room would be best to choose. Customers upload a photo of the room and virtually see the rug superimposed on it.

This is a handy tool for people who want to know how a rug will look inside their home before buying it.

  • Dimensions and Sizes

Rugs USA offers rugs and runners in all dimensions and sizes. Additionally, you can find each style they offer in different sizes.

Following their official site, you can choose from the smallest size, 2 x 3 feet, and go to Oversize (larger than 10 x 14 feet). Consequently, customers can also choose from 4 x 4, 6 x 6, and 8 x 8 feet, round or square rugs. And there are 6, 8, and 10 feet runners rugs, bigger ones too.

  • Color Availability

As one of the best area rugs providers in the industry, Rugs USA offers rugs and runners in a complete spectrum of colors. That said, you can find everything from neutrals like blacks and grays to vibrant shades like gold and burgundies.

Undoubtedly, the biggest category of rugs belongs to the tans and ivories color family. But you can find hundreds of rugs in blues, oranges, greens, yellows, purples, reds, browns, pinks, and multi-color too.

  • Style

When it comes down to choosing styles, you’ll encounter a wide variety of them. For instance, Rugs USA offers

  • animal printed rugs
  • bohemian rugs
  • casual rugs
  • coastal style rugs
  • contemporary rugs
  • country and floral style rugs
  • farmhouse rugs
  • geometric rugs
  • Moroccan rugs
  • shag rugs
  • outdoor rugs
  • southwestern rugs
  • solid and striped rugs
  • vintage rugs
  • Persian and Oriental rugs
  • transitional rugs
  • kids and nursery room rugs
  • jute rugs, and much more.

 

  • Different Shapes

Since there are many styles, sizes, and colors to spin your mind, there are also different shapes to fit every room or space and complete it.

Here’s the array of shapes you can purchase from Rugs USA:

  • from rectangle and round
  • square
  • oval and octagon
  • stair tread, as well as oval stair tread
  • shaped and hearth
  • square chair pad,
  • and kidney-shaped too.

 

  • Affordable Price

The brand has lined up a range of rugs from just a few dollars to thousands of dollars and higher. We’ve already mentioned what makes up for the affordability of rugs with this particular brand. It’s their close bond they’ve managed to establish with designers and factories that make these rugs. On the plus side, you can also take advantage of various sales and discount options that allow you to buy premium products at a budget-friendly price.

As of writing this Rugs USA review, the lowest priced rug is the Moroccan Trellis Rug, selling at just $28. Nevertheless, roam around and you’ll find hundreds of rugs priced within $100.

  • Quality (The Material Used)

The rugs and runners from Rugs USA are made from various materials. Including wool, synthetic, cotton, jute and sisal, leather, silk, and synthetics.

Even better, their range runs so far that depending on your preference; you can opt for a rough-woven rug or a softer choice, washable runner rugs, or even handmade rugs.

  • Accessories

Apart from rugs and runners, this brand also offers bath mats, rug pads, poufs, doormats, Ottomans, and floor cushions.

And if that wasn’t enough, there are more accessories — light and lighting options. These include basket lamps, glass lamps, ceramic lamps, marble lamps, wooden lamps, rattan lamps, beaded lamps, and metal lamps.

How Does Rugs USA Work?

Customers can buy rugs and mats online by visiting the rugsusa.com website and choosing their options.

The shopping experience is engaging, fun, and not confusing since the website offers several filters that can help you choose your rug in every shape, color, size, material, pattern, and even best-selling rugs. Remember, the more filters you add, the more accurate results.

For example, if you want a white jute rug and type the query, you will see several relevant choices. You can then add more filters to narrow down the options and get the right rug for yourself.

Each rug comes in various colors, shapes, and sizes and is accompanied by reviews and ratings by Rugs USA customers.

Even if you are unsure what you want, each product comes with multiple lifestyle photographs that allow you to see it in detail and find out what it looks like in an actual home setting.

Are Rugs USA rugs washable?

Rugs USA offers specifically designed rugs that explicitly state you can put them in a washing machine, washable runner rugs too. These are ideal for those with in-house pets or just stains of any ‘accidents’ that may occur.

The rugs are named ‘washables’ because of their one-piece design. Meaning, they don’t require a second layer to prevent leakage. The materials used for its construction are top-notch sustainable synthetics — this is a brand new and innovative design.

What are Rugs USA rugs made of?

In a previous section, we’ve already mentioned the materials their rugs are made of (wool, cotton, synthetics, leather, etc.). However, you didn’t know that Rugs USA, among its wide range of rugs, offers hand-loomed rugs too, i.e., handmade rugs.

Rugs USA Shipping

Currently, Rugs USA area carpets, mats, and accessories are only shipped to the U.S.A. and Canada. The company, however, does not ship to Hawaii, Alaska, and Puerto Rico, as well as APO/FPO or P.O. boxes.

The shipping is free in the contiguous U.S. and Canada, which is another plus on their side since it makes their products increasingly affordable for buying.

If you wish to see the status of your order and track it, you could quickly do that by visiting a dedicated page on their website. Remember that this is possible after 24 to 48 hours of making your order.

Briefly, the company sends you the order number, which usually starts with ‘WS’ — check your email, and you’ll have all the info to log in and track your order successfully.

Rugs USA Return Policy

If you notice that the product has been damaged or defective, you can return it within the first 30 days of receiving it. Needless to say that the item has to be returned in the same condition as when received.

Does Rugs USA cancel orders?

Canceling an order with Rugs USA can’t be done immediately because the order is being prepared as soon as received. However, it isn’t impossible to cancel it either.

For instance, you can schedule the return/ cancelation of your order with their customer support team at 1 (800) 982-7210.

Rugs USA has a straightforward return policy. For example, to return a product, FedEx will email you the return label to ship your item to Rugs USA. This is for the US only since, at present, the company doesn’t accept return orders from Canada.

Note: Rugs USA doesn’t do free returns, i.e., the return shipping costs are on you.

Here’s how you can initiate a return with Rugs USA:

  • Go to Rugs USA Control Returns page.
  • Enter your email address and order number on the Returns page and click on the ‘Start a Return’ button.
  • Click on the appropriate option for your reason for the return and select your preferred option to ship it back.
  • Rugs USA will process your return and send you a return authorization number that you will need to write carefully on the return package.

Note: If you do not have that number, Rugs USA will not accept your package.

  • As soon as all of the steps above are completed, the company will process the return in one to three business days, and they will refund you your money.

Pricing

Following the statement on their official site, the company can accept only one form of payment per order. And it’s of great advantage that they accept payments through all major credit cards for the US and Canada (Discover, Visa, MasterCard, etc.).

Rugs USA also accepts PayPal, Apple Pay, and Affirm, but this payment option is available for the United States only.

The company provides a very secure check-out process, and all orders for Rugs USA rugs are charged upon placement. Since the company does offer frequent sales, deals, and promotions, if you happen to have a promo code, you can apply it to the cart page before checking out.

But if you happen to have one and forget to add it, you can contact the customer support team within thirty days of delivery, and they may be able to help you. Just make sure you don’t present them with an expired coupon.

You should also know that the company will charge you sales tax at the time of purchase. You will see the exact tax amount during the checkout phase.

Rugs USA Protection Plan

The company also offers Rugs USA protection plans for its American customers. Americans have the option of purchasing a one-year or five-year protection plan through Mulberry, the company’s partners.

Unfortunately, Canadian customers cannot benefit from the protection plans. But, according to Rugs USA’s official site, they are working on making this happen for Canadians too.

Rugs USA Bestsellers

Rugs USA offers seemingly endless options for rugs, runners, and mats. As already mentioned, each style comes in several different dimensions that can match the floor place you are looking to cover.

Moreover, the collection features rugs from India, Turkey, Persia, even Morocco. On the plus side, you will discover many geometric features like floral patterns and shades varying from pale neutrals to vibrant jewels, etc.

We decided it’s best to give you a brief tour of some of the best-selling Rugs USA products. Let’s have a look at it:

Starting price: $45.10

This 100 percent handwoven jute rug, apart from being very stylish, is also eco-friendly (made of renewable material).

You can find this beautiful rug in four fantastic colors/ shades: natural, off-white, black, and navy. Moreover, it has different shapes: rectangular, square, round, and oval.

And if you are worried about whether you’ll find your perfect size, you shouldn’t be, since it comes in all sizes. Whatsmore, you can also find this particular rug in the Rugs USA runners category.

Starting price: $32.80
Made of durable synthetic fiber, this rug features an intricate pattern with many details that offer a luxurious look to your home. It comes in rectangular, square, runner, and round dimensions; And has sizes ranging from 2 x 3 feet to 10 x 14 feet. However, this exact rug comes only in one color – beige.

Ultimately, its elaborate design contributes to this rug being one of the best rugs for the dining room.

Starting price: $30.50

This Rugs USA Moroccan rug is a popular choice among Americans because of its discrete yet beautiful design that complements all sorts of interior décor. The rug is made of synthetic material and is highly durable, perfect for high-traffic areas.

Furthermore, it comes in eleven different colors:

  • pink
  • gray/ dark gray
  • dark blue/ blue
  • multi/ light multi
  • black/ white and black/ black and white.

Apart from the wide range of colors, it also offers six dimensions: rectangular, square, oval, round, octagon, and runner.

You can have this rug from 2 x 3 feet to oversized and is priced accordingly.

Discounts and Promotions

Rugs USA offers daily deals to its customers. And like that’s not enough, the website often has Holiday Flash sales, Weekend Sales, or Cyber Week Sale (currently going on) that result in up to 75 percent off on select styles.

To make the best of the discounts at Rugs USA, sign up for their newsletter to get notified of a Rugs USA sale right on time.

And we’re sure that a quick search around the internet will get you even more Rugs USA Groupon deals and promo codes.

Pros and Cons

Let’s highlight some pros and cons of Rugs USA.

Pros

  • A huge selection of area rugs and runners.
  • Various designs, colors, shapes, and sizes to choose from.
  • Offers frequent sales of up to 75% off various rugs.
  • They offer home accessories like poufs, Ottomans, and lighting.
  • It has an online virtual tool that helps customers see how the rug would look in their home.
  • They have free shipping in the mainland US and Canada.
  • The brand boasts of excellent customer reviews.

Cons

  • There is no shipping to Alaska, Hawaii, or Puerto Rico.
  • The company doesn’t cover the return costs.
  • The Rugs USA protection plans are available only for the USA.

Rugs USA Customer Reviews and Ratings

No review is complete without customer reviews, and this one won’t be an exception. So, let’s hear it from Rugs USA loyal customers and learn some positive and negative things about this brand and its products.

Positive Customer Reviews

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These are reviews from verified Rugs USA buyers. You can find them on SiteJabber, Trustpilot, and ResellerRatings.

The Rugs USA customer feedback we provided is from Trustpilot, SiteJabber, and ResellerRatings. From what you can read, Rugs USA has an incredible support team. It indulges potential buyers with a one-of-a-kind shopping experience that’s friendly and effortless above everything else.

Another thing you’ll read in thousands of rugsusa.com customer reviews is the quality of the rugs they’ve received and how greatly they complement their homes/ offices, nurseries, etc. And let’s not forget that most Rugs USA customers praise the prompt delivery of their orders.

Negative Customer Reviews

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These are reviews from verified Rugs USA buyers. You can find them on SiteJabber, Trustpilot, and ResellerRatings.

As far as the negative customer reviews go, all in all, the reviews embrace typical experiences. We call them ‘typical’ since shipping delays or a wrong order can happen literally to any brand or company out there.

However, the frustrated customer review about not using the ten percent coupon, well, we guess Rugs USA needs to take a look into it. During our research, we’ve come across frequent alike reviews. It seems like Rugs USA offers a ten percent coupon, as an intro, which their potential buyers can’t use when they want to.

Customer Ratings

Website Star-rating and No. of Customer Reviews
SiteJabber 5/ 5-star rating; based on 7.300+ customer reviews
Trustpilot 4.6/ 5-star rating; based on over 3.800 customer reviews
ResellerRatings 4.4/ 5-star rating; based on nearly 1.000 customer reviews
BBB (Better Business Bureau) 1.08/ 5-star rating; based on 61 customer reviews

* Rugs USA doesn’t have a BBB accreditation, nor a BBB rating grade for that matter.

The customer ratings speak for themselves. The company has a 4.6-star rating on Trustpilot, an excellent 5/ 5-stars on SiteJabber, based on an astonishing number of more than 3.700 reviews. This gives us a tremendous inside picture of the quality of the brand’s products and services.

Even though Rugs USA BBB rating stands at 1.08/ 5-stars, this is not indicative of its performance. We are well aware that mostly those people who have issues with a specific product write reviews/ complaints on BBB.

Rugs USA Alternatives

Although Rugs USA offers excellent quality rugs at an affordable price, other cheap rug websites provide similar value-adding products. For that reason, we decided to compare Rugs USA and the following: Ruggable, Rugman, and The Rugs Outlet.

Rugs USA vs. Ruggable

The main claim to fame of Ruggable is that they offer non-slippy, machine-washable rugs and runners. Every rug comes with a rug pad placed on the floor and a decorative rug, i.e., the cover rug attached on top of it with a “cling-effect” technology. Furthermore, Ruggable offers rugs in various colors and styles and is quite affordable. They also come in high-pile and outdoor rugs options.

Similar to Ruggable, Rugs USA offers top-notch washable rugs, runners, and mats for a very reasonable price. The same come in different dimensions, styles, sizes, colors, and fabrics. Frankly, if we compare the multitude of styles, colors, and sizes between the two, Rugs USA will take away the win in this battle.

However, these two brands come with some differences. One of them has to do with the shipping availability. While you can’t have a product shipped to Alaska, Hawaii, or the UK with Rugs USA, you can arrange that with Ruggable. Whatsmore, Ruggable takes note of people’s countries, and as soon as they start shipping to a particular country, people are timely notified about it.

Ultimately, if you are looking for a rug that requires low maintenance, it’s cheap and offers various designs, go for Ruggable. But, if you want something sophisticated and gentle to the touch, hypoallergenic, or hand-loomed, Rugs USA is your best choice.

Rugs USA vs. Rugman

Rugman is a brand that is known for its valuable discounts and promotions. However, there’s something else that they are known for as well; The company offers Persian and Oriental rugs at affordable prices and has operations in the US and Canada. In addition, it is also planning to establish distribution centers throughout Europe and Asia.

On the other hand, Rugs USA also offers quality rugs for a bargain price. Moreover, let’s not forget the frequent sales and deals that make it even more affordable than what they already are.

And while both brands have no problems providing free shipping to people living in the USA and Canada, only one of them has a reasonably relaxed return policy. That said, Rugman offers a 30-day no-questions-asked return policy with a money-back guarantee. Whereas you can return an order from Rugs USA too, but you’ll have to provide a valid explanation for the return and go through the entire process of returning their product.

Finally, the easiest way to decide which brand to go with is your personal preference. However, you must remember that Rugs USA is a widely known name compared to Rugman. Additionally, you can order a product from Rugs USA without worrying about the payment methods. Meaning, this brand accepts various payment methods, including Affirm and Apple Pay.

Rugs USA vs. The Rugs Outlet

The Rugs Outlet is, in fact, a retail store that, same as Rugs USA, delivers a variety of quality rugs and runners. However, apart from rugs, mats, and runners, Rugs USA has much more to offer to people (poufs, accessories, and lighting elements) to complete your home’s design.

What’s interesting about these two brands is their locations. One has both a physical and online location, while the other is virtual (online).

The Rugs Outlet has two physical stores, which you can visit and get to feel the fabric of the rug before buying it. On the other hand, Rugs USA compromises on location. In other words, you can find an online virtual tool on their official site; The same lets you visualize how a particular rug model will fit into your room space. As appealing as this is, many people prefer the old-fashioned way of going to a store and choosing a rug. Additionally, the virtual tool also contributes to the low prices you’re paying for Rugs USA products.

These companies provide the desired quality for the best possible budget-friendly price. It’s a tough choice to make, but if you want to take a closer look at the rugs before you buy them, then The Rugs Outlet is your best choice of the two. 

The Wrap Up

To wrap it up. Although there are some negative reviews for Rugs USA, we found that most customers love the rugs from the company. After all, Rugs USA offers an endless variety of rugs in various colors, designs, shapes, and dimensions, and a person of any background can find several that suit their preference. On the plus side, among the rich array of rugs and mats, you can find other accessories and lighting elements to furnish your place.

One of their features that makes them stand out in the crowd is their online virtual tool. Thanks to this tool, customers can get a clear picture of how the rug will look in their room — this results in increased customer confidence. Coupled with affordable prices and frequent discount opportunities, this Rugs USA review thinks they are worth buying.

FAQ

1. Is Rugs USA legit?

Yes, Rugs USA is an entirely legit brand. Moreover, this is a solid place to buy rugs for your home and office. The quality and material of the rugs are excellent, and you can purchase them at an affordable price.

2. Where is the Rugs USA warehouse located?

The Rugs USA warehouse is located in New Jersey, the USA.