Lovesac Furniture Review 2023 - Is It Really Worth It?

If you have been shopping for a couch in the last twenty years, you may have heard of Lovesac, the makers of the highly customizable sactionals.
But, if you haven’t, you have missed out on some of the most comfortable options in the market. No worries, we are here to get you up to speed.
Today, we will go over Lovesac, their furniture, customer reviews, ratings, Lovesac customer service, and much more in our detailed Lovesac Furniture Review to give you a comprehensive outlook on the brand and their top products.

Lovesac Overview and Highlights

What is Lovesac?

Launched in 1995, Lovesac is a well-known furniture manufacturing company, and some of its products are incredibly popular and sought-after. The founder Shawn David Nelson took part in the Rebel Billionaire competition and won $1 million in 2004 to expand his furniture company.

Today, Lovesac has 100+ retail showrooms across the US and has gone public since 2018, under the ticker LOVE.

Furthermore, Lovesac has changed their perspective on the kind of materials they are using, i.e., the upholstery fabric. They are more eco-conscious now; This is a change due to their partnership with Repreve. The partnership encompasses the development of products made of 100 percent repurposed plastic bottles.

Who is it best for?

Lovesac is an excellent furniture brand for anyone who’s into comfortable, eco-friendly, and completely customizable couches (Sactionals) or high-end dura-foam-filled beanbags (Sacs). For example, Millennials are huge Lovesac fans, and on the other hand, you’ll find Lovesac Sacs in movie theaters, even in some offices.

Where can we buy it?

All Lovesac furniture is available on their main website, lovesac.com. Review research for this article showed that their furniture isn’t always available at big online markets like Amazon. Nevertheless, you may find certain items at other e-stores like Costco and Wayfair.

Moreover, in late 2020 Lovesac announced their online launch with the global retailer Best Buy, meaning you can get most of their products directly from Best Buy now.

How big is Lovesac’s network?

As a publicly-traded company, Lovesac is a big player and has over 360 full-time employees, working at over 100 locations. Plus, their yearly net sales are hundreds of millions. And even though they are localized in the US, still, global online shipping is available through Best Buy and other third-party personal shopping services; hence, their network stretches outside the USA as well.

How to contact Lovesac?

There are several ways to reach out to the Lovesac customer service team. You can email them at [email protected] and wait for a response back in five to seven working days. Or you can message them via the live chat that pops up as soon as you land on their page and receive immediate assistance.

However, if you prefer to make an inquiry through the phone, that’s also possible — dial 1-888-636-1223 and get a direct connection. Remember that the live chat and phone support are limited; The operating time is between 9 a.m. and 9 p.m. EST.

Main Features

In this section, we will discuss some of the key features of Lovesac furniture.

Those are the following:

• Durability

Durability is a vital element of the Lovesac brand. They refer to themselves as the “Designed for Life” furniture company, which is also their design philosophy. They ensure that their products are built to last, along with customizable and evolving furniture (Sactionals).

• Comfort

No furniture company can survive in the market unless their products offer comfort. When it comes to Lovesac, they have trade-marked their Sacs as “The world’s most comfortable seat,” which may seem like an exaggeration, but they are indeed very comfortable.

Shaped like a beanbag in six different Lovesac sizes, Sacs use dura-foam as inserts, which additionally enhances comfort and durability rather than your average beanbag. Similarly, Sactionals offer plenty of comforts as well.

Additionally, the Lovesac accessories also include “phur” covers for their products that are incredibly soft and smooth to the touch.

• Versatility

Sacs are as versatile as any beanbag, apart from the large sizes, which are not the easiest to move around and take up a lot of space. Regardless, you can lounge, nap, or eat on either Sacs and Sactionals quite comfortably.

Moreover, Sactionals are highly customizable in terms of layout and Lovesac accessories like coasters, power hubs, and tables; making them versatile for any lounge function.

• Style

Lovesac products have a subtle distinguishable look if you know their products. Though, the styling may seem standard for most people. This is simply because these are products built to last. Additionally, Lovesac doesn’t go overboard with styling, which changes heavily as time passes. And, if you take a good look at their products, you’ll notice their stylish looks are timeless and always up to speed with design.

• Sustainability

Lovesac is big on sustainability, which is why they have partnered with Repreve to use their 100 percent recycled bottle yarns for all their furniture fabric and upholstery. After all, their “designed for life” philosophy means they sell furniture meant to last you a lifetime, and no replacement will be necessary.

The customizability of the sactionals also means that you can upgrade your sofas as per your needs, without the need to buy new ones.

• Customizability

Sactionals are highly customizable and some of the best modular sofas in the market. You can add

• inserts,
• power hubs,
• and hidden “stealth tech” speakers with immersive “sound + charge”.

All sactionals are also completely rearrangeable, which means you can set them up according to your needs.

Does it provide cushion choices?

There are three cushion options when it comes to Lovesac furniture:

• Standard
• Made of three high-density layers, plus a supportive layer in the center to preserve loft and withstand sagging.
• Down
• White goose down and feathers mixed with synthetic fibers create a remarkably comfortable and soft seating experience.
• Love soft
• It is made of a unique material that is a suitable alternative to down and feather. It is highly flexible and maintains a lofty look without fluffing.

How many colors are available?

There are fourteen color options. These range from standard colors like black, blue, white, and green to uncommon one s like neutral, taupe, and tan.

What are the fabric types?

There are an incredible 62 fabric choices at Lovesac Furniture. Among them, you’ll find fabrics like canvas, denim, linen, velvet, faux leather, jacquard, cross weave, phur, owl phur, arctic lynx phur, slub tweed, twill, standard leather, and many more.

And if you’re wondering whether you can get any fabric samples, the answer is yes.

Yes, anyone can request up to five fabric samples, or swatches, at a time for free. Expect to get the samples via U.S. mail within two to three weeks.

How Does It Work?

This section will elaborate on

• how Lovesac furniture operates,
• what it offers (accessories available),
• their policy,
• even how the shipping process is handled.

What are the best-selling furniture and accessories in Lovesac?

Here, we will discuss some of the best-selling Lovesac furniture and Lovesac accessories.

Sactionals/ Sofas

As mentioned, Sactionals are highly customizable couches. Meaning, a Sactional is a rearrangeable couch that can be used in different Lovesac configurations, depending on the number of modular sectionals you purchase.

And since their trademark says “The world’s most adaptable couch,” Sactionals are the foundation piece of Lovesac that drives their eco-friendly philosophy.

Moreover, they are comfortable and built to last a lifetime. On the plus side, you can put Lovesac covers on them and upgrade with more inserts like seats and sides, and even add premium technology like StealthTech sound + charge. To make things even better, there is also a range of outdoor options that are Lovesac’s solution to comfortable patio furniture.

Sacs

These are perhaps the most popular products from Lovesac. Sacs are, in fact, Lovesac beanbags, and they come in six different Lovesac sizes, including:

• Lovesac The BigOne – seats 4
• Lovesac SuperSac – seats 3
• Lovesac MovieSac – seats 2
• Lovesac PillowSac – seats 2 and has a pillow shape instead of a beanbag shape.
• Lovesac CitySac – seats 1
• Lovesac GamerSac – seats 1

These are incredibly soft, and unlike typical beanbags, Sacs use dura-foam inserts for cushioning. They come with covers (you can choose the cover), which are washable and extremely comfortable.

Shrink Kits

Shrink kits are Lovesac accessories that are made for Lovesac PillowSac, SuperSac, BigOne, and MovieSac. In other words, these are duffel bags that allow you to shrink Sacs into a well-packed, easily transferable package for transport. You can shrink Sacs down to 1/8th of their original size to fit into a shrink kit.

Squattoman

Squattoman is Lovesac’s equivalent of an ottoman for your Sacs. You can choose to buy them separately, and you can also bundle them with Sacs.

One of the best parts is that there is a Squattoman available to match every color and fabric configuration of any Sacs and Sactionals.

Footsac Blanket

Footsac Blankets are another product that you can find in the Lovesac accessories category. These are matching blankets to go with your Sacs and Sactionals. They are made from the same soft and comfortable materials that are used to create Lovesac furniture.

Is it shipped right to the door?

Yes, Lovesac ships all their products right to your doorstep within the contiguous 48 U.S. states, free of charge.

Unfortunately, they don’t ship their products internationally, or to APO and PO boxes. However, you may get international shipping to your door from other vendors like Best Buy and third-party personal shopping services.

How long does it take to deliver?

Following Lovesac’s statement, the products take around one to four weeks to deliver (from the moment you make the order).

Return Policy

Lovesac has a simple return policy to make the customer experience as comfortable as possible. You can return qualifying merchandise within sixty days from the date of delivery for a full refund or exchange.

You must remember that all shipping and/or delivery fees are non-refundable. Whatsmore, Lovesac’s qualifying merchandise can go through a one-time price adjustment, only if done during the first fourteen days of the date of ordering.

Note: Custom merchandise, clearance item sales, and floor models are final, and you cannot return them. Also, floor models and clearance products aren’t eligible for price adjustments either.

Most importantly, proof of purchase is required for all returns, exchanges, warranties, and refunds.

Pricing

What are the pricing plans?

• Briefly, Lovesac Sactionals can cost you anywhere from $2.800 for 2 seats + 4 sides to $11.400 for 10 seats + 12 sides. However, these prices are currently marked down on their website to $2.240 and $9.120, respectively.
• You can also opt to create your own Lovesac Sactional starting at $1.075 for 1 seat + 1side, currently marked down to $860. Of course, if you go for additional inserts and StealthTech options, these prices increase accordingly.
• On the other hand, Sacs start at $600 for GamerSac insert + cover and go up to $1.550 for the BigOne insert + cover. These are also currently marked down to $480 and $1.240, respectively.

There are also bundles packages available that include configurations of insert +cover with Squattomans and Footsac blankets.

And if you are looking to find a convenient way to afford to bring home a super comfortable cloud-like Lovesac Sactional or Sac, that can be arranged too. Lovesac offers some promotional financing plans to their Lovesac credit cardholders.

Does it provide a free trial?

There is no free trial. However, you can test their furniture at any of their 100+ retail showroom locations across the country.

But, the good news is that Lovesac also offers a sixty-day home trial. As we mentioned earlier before, qualifying products can be returned within sixty days of delivery.

It’s a must that you get a return authorization from their customer service, otherwise known as Customer Love, and present a proof of purchase alongside.

Warranty

As we’ve mentioned before, all Lovesac products underlie a lifetime of the guarantee. Therefore, when purchasing anything from them, the product is automatically registered as warranty protected.

Here’s a breakdown of their warranty details:

• Sac soft inserts come with a Lifetime Guarantee against manufacturer defects + a three-year cover guarantee.
• All hard Sactionals pieces (frames, springs, clamps, feet, and shoes) enjoy a lifetime warranty + three-year guarantee for the covers and soft insert parts.
• Like the Sactionals, outdoor Sactionals also enjoy a lifetime guarantee and a three-year guarantee for covers and soft inserts.
• Squattomans don’t come with a lifetime warranty, but still, your soft insert parts and covers are covered for the next three years.

However, it’s essential to remember that the warranties mentioned above don’t apply to use, abuse, or excessive wear problems. Moreover, if you use the product for commercial purposes, the warranty won’t cover it.

Note: The Sac inserts lifetime warranty accounts for manufacturer defects solely.

Are there any discounts/ promotions?

Currently, on their official site you can find the Black Friday Event that can save you some money:

• get 20 percent off all Sactionals purchases
• Sactionals with StealthTech also offer 20 percent off purchase.
• And, if you are looking for a comfy Sac that comes with everything else, a nice bundle that said, hurry up and use the 30 percent off given by Lovesac.

Moreover, Lovesac credit card holders are being offered a limited promotional financing opportunity.

There is also the Lovesac Heroes discount; this is an extra 5 percent off purchase meant for teachers, first responders, and healthcare workers. The same discount includes military personnel also, and it is more known as Lovesac military discount.

Apart from these discounts and promotions, Lovesac credit card holders often get promotional offers, and there are occasional store-wide discounts and Lovesac deals that come and go.

Pros and Cons

This section will look at some of the pros and cons we discovered while conducting our research for this Lovesac Furniture Review.

Pros:

• Wide range of products (Sacs, Sactionals, Squattomans, accessories, Footsac blankets, throw pillows, etc.).
• All Sacs are made in America
• Free shipping across the U.S.
• Usage of 100 percent recycled bottles in Sactionals.
• The Sacs are filled with recycled foam.
• The Sacs are shrinkable, and you can easily transport them using Lovesac’s shrink kits that reduce them to 1/8th of the original size.
• Lovesac runs frequent promos, events, and discounts.
• Most Lovesac products come with a lifetime warranty.
• You can have up to five free fabric samples.
• Plenty of colors to choose from and even more, fabrics to pick from.

Cons:

• Slightly expensive
• International shipping isn’t available unless you opt for external vendors like Best Buy or third-party personal shopper services.
• You need to assemble the product yourself (we suggest watching their how-to assembly videos).

Lovesac Consumer Reviews and Ratings

As with all our reviews, we go through hundreds of customer reviews to give you an unbiased perspective on the brand and its products.

Instead of giving you a sneak-peak of only the positive customer reviews, we’ll let you see some negative reviews too.

Consumer Reviews

After going through hundreds of customer reviews, we learned that an overwhelming number of customers had positive things to say about Lovesac Furniture.

Let’s have a look at some:

Positive Customer Reviews

These are reviews by verified Lovesac Consumers, left on sites like Combo Reviews and Slumber Search.

As you can see, their comfort, quality, durability, and longevity are some of the most praised attributes. While their excellent customer service also shines bright in the spotlight.

Negative Customer Reviews

These are reviews by verified Lovesac Consumers, left on sites like Combo Reviews and Slumber Search.

Well, it looks like not all customer reviewers were pleased with the Lovesac Furniture. Though their commodity and coziness aren’t questionable, some cover materials aren’t the best pick. Furthermore, putting together your brand new Sactionals couch/ sofa, may not be as easy as you thought it would be. Some consumers spent even three days putting together a six-piece Sactional. And, by doing this research, we also found out that packing up, i.e., shrinking a Sac, is quite a difficult task to get done, almost impossible following some user’s reviews.

All in all, we think that apart from a few isolated bad experiences, Lovesac Furniture is a hit among customers.

Customer Ratings

Our research showed that Lovesac ratings mostly ranged between 4.3 and 4.5 stars from hundreds of customer reviews from various sources.

Even with the one-star rating from the BBB (which is, in fact, a complaint), one can say these are excellent scores by any standard, and Lovesac is undoubtedly doing something right to earn them.

Check out the table and see how Lovesac ranks among other sites.

* Lovesac doesn’t have a BBB accreditation but does own an A+ BBB rating.

Lovesac Alternatives

Lovesac may feel like you’re floating, and they care about the ecosystem surrounding them. However, they too have alternatives/ competitors. A plan B or a second store to go to isn’t a bad idea.

We picked three Lovesac alternatives: Big Lots, Pottery Barn, and West Elm.

• Lovesac vs. Big Lots

Big Lots is an American retail company that sells a variety of furniture, beddings, recliners, decor, and fireplaces, among many other things. Being a large retailer with over 1.500 locations, Big Lots is not a direct competitor for Lovesac, rather a marketplace.

And if we compare the furniture Big Lots sells, you’ll find sactionals, couches, ottomans, and other furniture from various brands and companies at all price points. While you already know that Lovesac comes with a limited furniture offer of Sactionals, Sacs, and a few accessories.

Still, don’t forget that Lovesac is a sole brand, though with limited products (as is the case with most other brands). It’s this fact that makes it difficult to conduct a direct comparison of these two.

However, if we were to be searching for unavoidable differences, we did notice that Big Lots does offer recliners, which Lovesac is missing.

• Lovesac vs. Pottery Barn

Pottery Barn is a sort of deluxe home furnishing store chain. As such has retail stores all over the USA. This is a much bigger company than Lovesac, and when it comes to furniture, the sheer variety of products and options is something Lovesac doesn’t come close to.

Pottery Barn is known for its luxurious, trendy designs, which makes it very different from Lovesac. While as a brand, Lovesac, is more focused on modular, sustainable, and comfortable design. Ultimately, which store you’ll visit depends on your preference, because both brands offer quality furniture. The only difference is that Pottery Barn has more options at various price points.

• Lovesac vs. West Elm

West Elm is another big name that specializes in selling furniture, bedding, pillows, decor, and many other products across America and further. This is a name that is broadly known. Its parent organization is the famous Williams-Sonoma, Inc. Consequently, you will find more than a hundred West Elm stores throughout the U.S. and in other countries like Canada, the UK, and Australia.

Whereas, Lovesac ships only within the 48 contiguous U.S. states, and there’s no international shipping directly from their stores. Though, if you head over to BestBuy, you can get Lovesac furniture across the border.

Our in-depth research on these two, West Elm and Lovesac, resulted in West Elm being the bigger brand with more frequent sales and promos compared to Lovesac. We’ve also learned that West Elm indulges their customers with an in-store pick-up, whereas this isn’t possible with Lovesac.

However, Lovesac exceeds West Elm in other aspects, like their Hero discounts, as well as the Lovesac Military discount.

Conclusion

To wrap it up, we would say that Lovesac Furniture is uniquely successful in what they are doing. They took two key pieces of furniture, innovated them, and customized them to no end. They offer quality couches and “Sacs” unlike anything else on the market.

Their eco-friendly, sustainable, and modular Sactionals are an excellent investment because you can start small and keep adding more to it, including tech items like power plugs and speakers. These aren’t new additions to couches, but the way Lovesac does it is unique. Plus, their Sacs are wildly popular and the product they are best known for.

Suppose we learned anything from our Lovesac Furniture Review. In that case, they offer unique products and satisfy customers, and we are confident that they will come up with better, sustainable innovations over time.