Justworks Review 2021


Justworks is a PEO service platform that helps employers in managing their employment-related needs.

Pros:

  • Transparent pricing
  • Simple and easy to use
  • 24/7 customer support

Cons:

  • No mobile app
  • Limited 401k options/partners

Average Rating: 5

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Detailed Review

If you have a small or mid-sized business, you probably go through the everyday struggle of managing and maintaining your payroll, employment group, or health insurance for your workers. But at the same time, you don’t want the hassle of creating an entire HR department to deal with this.

If you can relate, you should take a look at our Justworks review, as this company may be just what you’re looking for.

In this article, we’ll cover:

  • Justworks bio
  • Services offered
  • Prices
  • Pros and cons
  • Registration process
  • Competitors
  • Reviews
  • Safety
  • FAQ

Justworks Bio

Justworks is a PEO service platform that helps employers manage payroll processing, benefits, employee information, and employment-related compliance needs.

Isaac Oates founded the PEO in 2012, and since then, it has been the fastest-growing HR technology company in the market. With around 600 people on board in its New York HQ, it excels in the HR management environment, which many satisfied customers can confirm.

Justworks Services

Justworks advertises as an all-in-one service that provides everything you might need. Let’s take a closer look at its offerings and what they cover.

  • Benefits services: health insurance, wellness services, mental health, primary care, and care navigation
  • Payroll HR software: automated deposits, one-off payments, payroll processing, payroll tax filings, employment regulations, and more
  • HR services: onboarding, time off, reporting, doc storage, calendars, permissions, etc.
  • Compliance services: state taxes, federal taxes, workers compliance, training, withholding tax, among others

Justworks Prices

Justworks pricing is clearly laid out on the company’s website, which is not the case with many of its competitors. Rates depend on the size of your company—Justworks charges per employee, and its packages fall into four categories:

  • Companies with less than 25 employees
  • 25–99 employees
  • 100–174 employees
  • And larger companies with 175 employees or more

You can choose between two packages: Basic and Plus. The Basic plan ($39–$49 a month per employee) includes a long list of services:

  • Payroll for salaried/hourly employees
  • Off-cycle payments
  • Vendor and contractor payments
  • Employer payroll tax filings
  • W-2 and 1099 filings
  • Unemployment insurance filings
  • Employment practices liability insurance
  • 24/7 support
  • HR consulting
  • Harassment prevention & inclusion training
  • Online employee onboarding
  • PTO management
  • Calendar, doc center, directory
  • Accounting software integrations
  • Reporting
  • Commuter benefits
  • Plan setup

For companies that want to provide more to employees, there’s the Plus plan ($79–$99 a month per employee) which includes all of the services from the Basic package and some additional ones such as:

  • COBRA administration
  • Health advocacy services
  • One medical (where available)

Pros and Cons of Using Justworks

We went through many Justworks company reviews online, and it was hard to find downsides or unsatisfied customers. Still, there are both advantages and disadvantages worth pointing out.

Pros

  • Simple and easy to use
  • Transparent pricing
  • 24/7 customer support

Cons

  • No option to invoice payments through JustWorks
  • No mobile app
  • Limited 401k options/partners

Justworks Registration Process

To find out exactly how easy Justworks is to use, we went through its registration process ourselves and compiled a handy guide.

The first thing you have to do is go to the company’s website and enter your email. Next, you need to fill in your company information and the number of employees. After that, you can sit back, relax, and wait for a call from Justworks.

JustWorks_ReviewImage

This is one of the fastest and simplest human resource platforms in the market, with a registration time that takes less than a minute. We give it a 10 out of 10 for ease of use and speed of the registration.

Justworks Competitors

Many platforms online offer HR software to companies, so it’s only natural that Justworks has tough competition. Some of the alternatives worth mentioning are Paycheck Flex, Rippling, TriNet, Gusto, and Zenefits.
Below we compare Justworks to two of its main competitors to shed some light on their differences.

Justworks vs. TriNet

When it comes to services, TriNet wins this round with more features than Justworks, as well as add-ons. But the prices for Justworks are lower and more transparent than those of TriNet, which doesn’t publish them on its website.

As for customer service, Justworks offers 24/7 support, while TriNet’s client desk is available only during regular working hours. Both companies’ websites are cloud-based and provide a large number of HR tools.

Additionally, TriNet offers the feature of a dedicated account manager, which isn’t available with a lot of competitors, including Justworks. What’s more, TriNet has a mobile app—something that’s missing from Justworks’ offering. But both companies offer access to medical, dental, vision, and disability insurance.

Overall, Justworks is a great option for medium-sized and small business owners who don’t need that many services, but TriNet’s more comprehensive suites may be the better choice for a bigger company.

Justworks vs. Gusto

Gusto’s primary purpose is payroll services with some add-ons, while Justworks is a full PEO, which means they offer the complete package for HR services.

On the other hand, the pricing is much lower for Gusto’s services, starting at 6$ per month per employee, while at Justworks, that number is 39–49$ a month per employee, depending on the total number of workers. Additionally, Gusto offers a 30-day free trial which is an excellent feature if you’ve never worked with HR platforms full time. What’s more, Gusto offers more 401k options than Justworks.

Overall, Gusto is a great choice for companies that already have an HR service team but only need a payroll platform, while Justworks is a complete replacement of the HR department.

Justworks Reviews Online

Justworks is a company with an excellent reputation, which can be confirmed by its Better Business Bureau (BBB) rating of A+. The company is accredited by the Employer Services Assurance Corporation, which suggests quality and credibility.

There are two complaints against Justworks filed with BBB. One is from around three years ago, and the other is open at the time of writing.

Justworks is also one of the first companies to become a certified professional employer organization. In 2017, Justworks was approved and certified by the IRS, which recognizes that the company has integrity and protects its customers.

Overall, 90% of Justworks reviews online are positive, and with seven years in business, it has an immaculate record.

Justworks Privacy and Security

As stated on Justworks’ official website, the company treats your personal and business data with respect and sensitivity. The company’s privacy policy is pretty standard for a service of that kind.

When you register for an account, they collect some personally identifiable information, which may include your name, company name, email address, phone number, street address, taxpayer and immigration information, payroll, insurance, and banking information.

The website’s overall security is also pretty standard and includes SSL/TLS authentication, bank-level encryption, and frequent security updates.

Wrap Up

Justworks’ good reputation is no accident. That’s why we give it a rating of 9 out of 10 stars for an excellent platform, high-quality features, affordable prices, and most importantly, close to spotless online reviews.

FAQ

1. What is Justworks?

Justworks is a platform that helps employers manage payroll, benefits, employee information, and employment-related compliance.

2. What is PEO?

A skilled employer organisation (PEO) is a service provider that works with small and medium-sized enterprises.

3. Is Justworks a certified PEO?

Justworks is actually one of the first companies to become a certified professional employer organization as defined by the IRS.

4. How much does Justworks cost?

$39–$99 per employee per month (billed annually) depending on the plan you choose and the total number of employees.

Compact Review


  • Basic plan

    $39–$49 a month per employee

  • Plus plan

    $79–$99 a month per employee

  • Customer Support

    24/7 Support

  • BBB Rating

    A+