Insperity Review

Do you own a business that needs help with HR or administration?
Are you researching good HR companies?
Insperity might be just what you’re looking for. In this Insperity review, we’ve gathered some information that might help you and your business.
You’ll find details about:

• Company Overview
• Plans and Pricing
  – Pricing Basis
  – Contract Length
  – Bundled Solutions
  – Workforce Acceleration Program
• Features and Details
• Main Services
  – HR Services
  – Employee Benefits
  – Payroll and Taxes
  – Risk Management and Compliance
• Extra Services
  – Training and Development
  – Insperity Mobile App
• Help and Support
• User Reviews
  – Positive Reviews and Testimonials
  – Negative Reviews and Complaints
• Alternatives
  – Insperity vs. TriNet
  – Insperity vs. JustWorks
  – Insperity vs. ADP TotalSource
• FAQ
• Pros and Cons
• Conclusion

Company Overview

First things first! What kind of a company is Insperity? What services does it offer?

• Insperity is a professional employer organization (PEO) that helps small or medium-sized companies with their HR and administrative needs. As a business owner, you can outsource tasks related to scheduling employees, benefits, and payroll to Insperity.
• Insperity doesn’t replace your HR team but rather works with you. All you have to do is sign a co-employment contract, which determines what tasks to assign to the PEO. After that, Insperity and your company are teammates.
• Insperity’s accreditation by the ESAC (Employer Services Assurance Corporation) is proof that it provides excellent services. What’s more, the company is certified by the IRS (Internal Revenue Service).
• Insperity’s NPS (Net Promoter Score) is 3. Is that good? The answer is YES. In NPS’s scale, scores vary between -100 and +100, and anything higher than 0 is regarded as a good score.

Plans and Pricing

Do you want to run or expand your business efficiently? Insperity is here to help. With its affordable pricing and terms, it’s ideal if you want to outsource HR management and avoid dealing with administrative tasks.

Pricing Basis

Unlike the gross percentage of total payroll that some PEOs charge, Insperity has a per-employee pricing structure, making your costs more predictable. Unfortunately, the exact prices aren’t available, and you have to request a quote.

Contract Length

Usually, companies with fewer than 150 employees sign one-year contracts, which you can cancel any time with a 30-day notice. To qualify for Insperity’s PEO services, you need to have at least five employees, but you can also be approved with a smaller staff if you meet some additional requirements set by Insperity.

Bundled Solutions

You can choose from various services that Insperity offers and include them in the “bundle.” You can add employment screening, expense management, insurance services, and more.

Workforce Acceleration Program

If you choose individual HR services and don’t go for the co-employment model, Insperity offers a Workforce Acceleration program, which requires you to sign up for Insperity’s payroll service.

Features and Details

Insperity serves over 100,000 companies with more than 2 million employees. The PEO has around 2,200 corporate employees in over 70 offices in the US.

Main services

Insperity’s primary services pretty much cover everything you’d expect from a PTO, such as payroll, benefits, compliance, etc.

HR Services

Insperity’s main service is HR management, which means it takes care of your business’s:

• Recruitment
• Onboarding
• Online training
• Employee handbook assistance and policy development
• Performance management

Employee Benefits

Insperity provides standard benefits packages that include:

• Medical coverage
• Vision coverage
• Dental coverage
• Short-term/long-term disability
• A comprehensive 401(k)
• Health savings account flexible options
• Life insurance
• Employee assistance programs

Payroll and Taxes

With Insperity, you can get standard payroll processing software, including:

• Time tracking
• Attendance tracking
• Vacation time tracking
• Sick days tracking
• Paid time off accrual
• Employment verification
• Payroll management reports

Risk Management and Compliance

Insperity can assist you with:

• Claims management
• Return-to-work programs
• Compensation for workers
• Government compliance
• Safety training in the workplace
• Policy development and training
• Employee screening
• Termination
• Drug-free policy development
• EEOC (Equal Employment Opportunity Commission) services

Extra Services

Training and Development

Insperity offers exceptional training resources. Users can access online training courses led by an instructor. With Insperity, your business gets:

• Over 5,000 online courses, which you can take any time you want
• 30,000 online books on HR topics
• Other educational materials

Insperity Mobile App

The mobile app allows you to access your 401(k) easily. It’s also helpful in checking your paycheck info, FSA (Flexible Spending Account), UHC (United Health Care) benefits, and more.

Help and Support

There are four ways to reach Insperity:

• Send them a request on their Contact page.
• Message them through Live Chat at the bottom right of their website
• Call them on the phone (you can find numbers for various purposes on their Contact page)
• Email them (you can find addresses for various purposes on their Contact page)

If you want to find out more about Insperity, they have a FAQ page on their website that is available to you at any time.
Their sales reps can also help you out. The good thing about them is that they don’t push you to make decisions but rather try to help you find the best service for your business.
You can access several other resources on the website:

• Insperity’s blog
• Checklists
• Demos
• E-books
• Webinars

User Reviews

Positive Reviews and Testimonials

What customers often praise about Insperity is its excellent employee training program and the HR outsourcing capabilities it offers.
The company has a 4.3/5 rating on Trustpilot. On G2, it has a 3.9/5 rating, and FeaturedCustomers gave it an exceptional 4.8/5 rating.
Here are a few reviews and testimonials by people/companies who use Insperity:

It’s great to see that Insperity even replies to some user reviews.

Negative Reviews and Complaints

However, not all people are happy with Insperity’s services.
Some complained about pricing, delayed replies from customer reps, or incomplete answers to questions.
Sadly, the Covid-19 pandemic also affected Insperity, causing them to lose rating and make some clients unhappy. The company posted this message on Yelp to reassure users they can still count on its customer support:

On Yelp, Insperity has 1 out of 5 stars—the only site where the company has such a low rating. All of the below complaints are from there.

Insperity BBB (Better Business Bureau) reviews are mainly positive, which is why the company has an A+ rating on that website. So although the company has experienced customer satisfaction issues, it seems that it’s on the right track.

Alternatives

Insperity isn’t the only company out there that offers these services. Let’s check out some of Insperity’s top competitors and see how they stack up against each other.

Insperity vs. TriNet

Insperity and TriNet basically offer the same services—a full PEO suite for their customers. One of the main differences between the two is that TriNet has industry-specific teams of experts to provide customer support—something that’s missing from Insperity.
But the services TriNet offers aren’t as flexible as Insperity’s. The latter lets users customize their services to a greater extent. Also, TriNet’s plans are more expensive (although their pricing is a bit more transparent).

Insperity vs. JustWorks

For companies that have fewer than five employees, JustWorks might be the better option because they offer solutions that are cheaper and easier to use.
However, if your company needs a larger variety of features and services, Insperity is the better choice.

Insperity vs. ADP TotalSource

If we look at specific services, ADP TotalSource offers more compared to Insperity.
But to Insperity’s advantage, its services are standardized to be applicable everywhere in the US. So choosing between the two comes down to the needs and peculiarities of your business.

Conclusion

Insperity is an excellent choice if you want a full PEO suite of services. Their employee platform and training programs make HR management for your company as simple as can be.
Most user reviews are positive, which is further testament to Insperity’s usefulness as an HR services provider.
We hope our Insperity Review has been useful. Take a look at our FAQ section below for some quick answers to common questions.