By Jalluri, Last Updated:
May, 15, 2021
Choice Home Warranty service is known for its affordable prices, 24/7 customer service availability, and experienced employees.
Average Rating: 4
So, you’ve decided to purchase a home warranty, but you’re overwhelmed with the many companies on the market? Don’t worry – we’re here to help you decide which one is the best fit for you and your home.
Why would Choice Home Warranty be the right CHOICE (get it?) for you?
During its nearly 13-year existence, many Choice Home Warranty reviews have attested to the customers’ satisfaction with their services. With its affordable prices, 24/7 customer service availability, and experienced employees, it’s easy to understand why this particular service is still the home warranty of choice for many Americans.
If this introduction tickled your curiosity, keep reading to find more in-depth information on this warranty coverage company. Before going any further, here’s an overview of everything we will elaborate on in this Choice Home Warranty review.
We already mentioned that Choice Home Warranty could praise itself on its nearly thirteen years of stable and excellent service to thousands of people across America.
It was founded back in 2008 in Edison, New Jersey, the USA. With Victor Hakim being the person in charge and making it possible for America to enjoy the services of this reputable warranty coverage company.
These more or less thirteen years have proved to be quite fruitful and recognized by many high-stand award-winning warranty organizations and reputable review websites.
Here’s a shortlist for some of CHW’s awards and recognitions:
Stay with us as we’ll discover whether CHW has a BBB accreditation and how good are its ratings among the well-praised review websites.
Here are some highlights of what Choice Home Warranty has to offer:
To purchase a Choice Home Warranty plan, you don’t need to have the additional expense of doing a home inspection.
This is excellent news for those on a budget or simply don’t want to spend a fortune on a home warranty.
Unless you live in Washington or California, these are the states where Choice Home Warranty isn’t available.
Even though the company has a 24-hour window to process your claim, many customers have reported their claims being processed for as short as four hours.
Unlike other home warranty companies who offer three or more plans, Choice Home Warranty only offers two:
Please note that the prices may vary depending on your ZIP code, house size, etc. Click here to get a free quote from CHW themselves.
Additionally, the prices for the plans don’t include the service fee – the price you pay every time a CHW employee provides you with a service, regardless of the cost of the repair. This fee is $85, which is below average compared to most companies.
Let’s see the complete picture, both plans alongside the prices, add-ons, and limitations. Have a look at the following table for a better understanding of CHW’s offers.
We recommend the Total Plan more because the Basic Plan doesn’t cover some common and major appliances and home systems: air conditioning, refrigerator, and clothes washer and dryer (as seen above). Whereas the Total Plan does include them alongside all the items of the Basic Plan, so it’s the better option of the two.
You don’t have the option to customize your plans. However, you do have the option to add some additional items to your existing plan.
Keep in mind that if at any given point, you are unhappy with your CHW coverage plan, you can cancel it by paying a $50 cancellation fee.
Here are some Choice Home Warranty coverage details.
Choice Home Warranty is available almost nationwide. The only exceptions are California and Washington (we already mentioned this).
We talked about what the plans cover, but what happens when you decide that Choice Home Warranty is THE ONE?
After you purchase one of the plans, your coverage doesn’t come into effect immediately. There is a 30-day waiting period before your coverage period kicks in.
You also have a 30-day period during which you can decide Choice Home Warranty simply isn’t for you. In that case, you will receive a full refund and will only have to pay the $50 cancellation fee.
You must be aware that once a servicing opportunity does come up, you won’t be able to choose your service technician—trust the company’s customer support to handle things for you.
Another important thing to remember and know is that only the items in your purchased plan will be eligible, with certain limitations. Therefore, it vital to know that any of your upcoming services must be within your home warranty coverage.
For example, Choice Home Warranty doesn’t cover any pre-existing conditions, only those that have occurred during the coverage period.
However, the ideal thing would be you taking good care of your appliances and home systems components to ensure that your home warranty approves your claim if any damage happens. Although even with the best possible care, you can’t escape the imminent wear and tear damage that will happen to your items—this is where your home warranty steps in.
So, your item broke. What do you do? You submit a service request. There are two ways in which you can submit a Choice Home Warranty service request.
You can call their 24/7 available customer service at (888) 373-7924.
Or, you can submit a service request on www.choicehomewarranty.com by logging into your account.
Must Remember: You only have one day to submit your request after an item breaks. One of CHW’s customer support agents will take up to 48 hours to process your request and dispatch a service technician. The technician should arrive in two working days, or four days if you submitted the claim on a weekend or holiday.
The CHW’s customer service team works every hour, every day, every week, and every year to provide their customers with top-notch care.
There is a contact form on their website to contact them or call them at (888) 373-7924.
Its average score out of 1.080 reviews is 1.06/5 stars.
This isn’t surprising, and it doesn’t mean their service is horrible. The thing is, most customers who actively seek out the BBB’s website to leave a review are usually those who’ve had a bad experience and want to complain.
In the last three years, Choice Home Warranty has closed 7.987 complaints, which shows their dedication to their customers’ satisfaction.
As far as these low star ratings go, it’s because most Choice Home Warranty complaints are about repairers failing to show up, showing up too late, or other issues related to them.
No review is complete without the review of the most valuable of all – the customers. Therefore, let us catch up on some more positive and less positive Choice Home Warranty customer reviews.
(The reviews are taken from verified rating websites)
I’d keep an open mind if I were you. This is someone else’s personal experience, not mine or yours.
Having a plan B-it’s the smartest thing to do. Let’s check out their competition and your alternatives:
Considering everything so far, we recommend Choice Home Warranty as a great choice with good value for money. It’s an excellent option if you’re on a budget or have an older home since you won’t be denied coverage even if your home is older.
However, some Choice Home Warranty reviews aren’t stellar, which puts a dent in its excellent reputation.
If you are impressed by their plan selection and coverage, dedicated customer service team, and good reputation, visit www.choicehomewarranty.com to get your free quote.
1. Are there any repair limitations with Choice Home Warranty?
Yes. The maximum coverage is $1.500, but the maximum for electrical systems, plumbing, and ductwork is $500.
2. How do I cancel the Choice Home Warranty?
You can cancel your plan anytime by contacting customer service from your account on their website or at (888) 373-7924.
Keep in mind that the cancellation fee is $50. If you cancel your subscription in the 30 days given as per their policy, you are entitled to a full refund. However, if that’s not the case, your refund will be prorated.
3. Is Choice Home Warranty affordable?
Yes. Choice Home Warranty has some of the most low-priced services compared to other home warranty companies.