Choice Home Warranty Review - Make A Good Choice For Your Home


Choice Home Warranty service is known for its affordable prices, 24/7 customer service availability, and experienced employees.

Pros:

  • Affordable
  • Extensive coverage
  • 24/7/365 customer service

Cons:

  • No custom plans
  • No option to choose your service technician

Average Rating: 4

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Detailed Review

So, you’ve decided to purchase a home warranty, but you’re overwhelmed with the many companies on the market? Don’t worry – we’re here to help you decide which one is the best fit for you and your home.

Why would Choice Home Warranty be the right CHOICE (get it?) for you?

During its nearly 13-year existence, many Choice Home Warranty reviews have attested to the customers’ satisfaction with their services. With its affordable prices, 24/7 customer service availability, and experienced employees, it’s easy to understand why this particular service is still the home warranty of choice for many Americans.

If this introduction tickled your curiosity, keep reading to find more in-depth information on this warranty coverage company. Before going any further, here’s an overview of everything we will elaborate on in this Choice Home Warranty review.

Contents:

  • Choice Home Warranty Bio
  • Choice Home Warranty Awards and Recognitions
  • Pros and Cons
  • Stand out features/services
  • Choice Home Warranty Breakdown
  • Choice Home Warranty Pricing and Plans
  • Choice Home Warranty Details
  • Choice Home Warranty Ratings and Accreditation
  • Choice Home Warranty Customer Reviews
  • Choice Home Warranty Alternatives/Competitors
    • Choice Home Warranty vs. AFC Home Club
    • Choice Home Warranty vs. American Home Shield
  • The Wrap Up
  • FAQs

Choice Home Warranty (CHW) Bio

We already mentioned that Choice Home Warranty could praise itself on its nearly thirteen years of stable and excellent service to thousands of people across America.

It was founded back in 2008 in Edison, New Jersey, the USA. With Victor Hakim being the person in charge and making it possible for America to enjoy the services of this reputable warranty coverage company.

Choice Home Warranty Awards and Recognitions

These more or less thirteen years have proved to be quite fruitful and recognized by many high-stand award-winning warranty organizations and reputable review websites.

Here’s a shortlist for some of CHW’s awards and recognitions:

  • (2009) Winner of the Consumer Approved and Business Excellence Awards, from RatePoint.
  • Recognized among the best of warranty companies several years in a row by Inc.5000 (from 2012 to 2018).
  • Voted out No.1 for Best Overall Score by BestCompany.com
  • Recognized by U.S. News 360 Reviews among the Best Home Warranty Companies (2021).
  • Another recognition by the same (U.S. News 360 Reviews) for being the Best Claims Service for 2021.

Stay with us as we’ll discover whether CHW has a BBB accreditation and how good are its ratings among the well-praised review websites.

Pros and Cons

Pros:

  • Affordable
  • Available in 48 states
  • Extensive coverage
  • 24/7/365 customer service

Cons:

  • No custom plans
  • No option to choose your service technician
  • No availability in Washington and California

Stand out features/services

Here are some highlights of what Choice Home Warranty has to offer:

  • No home inspection required

To purchase a Choice Home Warranty plan, you don’t need to have the additional expense of doing a home inspection.

  • Affordable prices

This is excellent news for those on a budget or simply don’t want to spend a fortune on a home warranty.

  • Available in (almost) all states

Unless you live in Washington or California, these are the states where Choice Home Warranty isn’t available.

  • Fast claim processing time

Even though the company has a 24-hour window to process your claim, many customers have reported their claims being processed for as short as four hours.

Choice Home Warranty Breakdown

Feature/Benefit Details
States Served 48
Annual Cost $434-$526
Service Fees $60-$85
Wait period to start coverage Thirty days
Deductible NA
Repair Facilities NA
Turnaround Claim process time 24-48 hours
Repair guarantee Yes (30-day labor guarantee; 90-day parts guarantee)
Customer Service availability 24/7/365
BBB accreditation No
Renewal policy Yes (though prices and terms are bound to change)
Cancellation Policy Prorated fund and full refund if requested within 30 days
Cancellation Fee Yes ($50)
A home inspection or Maintenance records required No

Choice Home Warranty Pricing and Plans

Unlike other home warranty companies who offer three or more plans, Choice Home Warranty only offers two:

  • Basic Plan – $36 per month/$434 per year
  • Total Plan – $44 per month/$526 per year

Please note that the prices may vary depending on your ZIP code, house size, etc. Click here to get a free quote from CHW themselves.

Additionally, the prices for the plans don’t include the service fee – the price you pay every time a CHW employee provides you with a service, regardless of the cost of the repair. This fee is $85, which is below average compared to most companies.

Let’s see the complete picture, both plans alongside the prices, add-ons, and limitations. Have a look at the following table for a better understanding of CHW’s offers.

Basic Plan Total Plan
Systems/Appliance covered
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppage
  • Water Heater
  • Whirlpool Bathtub
  • Oven / Range / Stove
  • Cooktop
  • Dishwasher
  • Built-In Microwave
  • Garbage Disposal
  • Ductwork
  • Garage Door Opener
  • Ceiling and Exhaust Fans
  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppage
  • Water Heater
  • Whirlpool Bathtub
  • Refrigerator
  • Oven/Range/Stove
  • Cooktop
  • Dishwasher
  • Built-In Microwave
  • Garbage Disposal
  • Clothes Washer
  • Clothes Dryer
  • Ductwork
  • Garage Door Opener
  • Ceiling and Exhaust Fans
Exclusions/Limitations NA NA
Add-ons/Additional coverage
  • Pool/Spa ($180)
  • Well Pump ($100)
  • Sump Pump ($40)
  • Central Vacuum ($40)
  • Limited Roof Leak ($70)
  • Septic System ($120)
  • Second Refrigerator ($40)
  • Stand Alone Freezer ($40)
  • Septic Tank Pumping ($65)
  • Pool/Spa ($180)
  • Well Pump ($100)
  • Sump Pump ($40)
  • Central Vacuum ($40)
  • Limited Roof Leak ($70)
  • Septic System ($120)
  • Second Refrigerator ($40)
  • Stand Alone Freezer ($40)
  • Septic Tank Pumping ($65)
Maintenance Requirements Regular proper maintenance and cleaning Regular proper maintenance and cleaning
Pricing $36 per month/$434 per year $44 per month/$526 per year

We recommend the Total Plan more because the Basic Plan doesn’t cover some common and major appliances and home systems: air conditioning, refrigerator, and clothes washer and dryer (as seen above). Whereas the Total Plan does include them alongside all the items of the Basic Plan, so it’s the better option of the two.

You don’t have the option to customize your plans. However, you do have the option to add some additional items to your existing plan.

Keep in mind that if at any given point, you are unhappy with your CHW coverage plan, you can cancel it by paying a $50 cancellation fee.

Choice Home Warranty Details

  • Coverage

Here are some Choice Home Warranty coverage details.

Choice Home Warranty is available almost nationwide. The only exceptions are California and Washington (we already mentioned this).

We talked about what the plans cover, but what happens when you decide that Choice Home Warranty is THE ONE?

After you purchase one of the plans, your coverage doesn’t come into effect immediately. There is a 30-day waiting period before your coverage period kicks in.

You also have a 30-day period during which you can decide Choice Home Warranty simply isn’t for you. In that case, you will receive a full refund and will only have to pay the $50 cancellation fee.

You must be aware that once a servicing opportunity does come up, you won’t be able to choose your service technician—trust the company’s customer support to handle things for you.

Another important thing to remember and know is that only the items in your purchased plan will be eligible, with certain limitations. Therefore, it vital to know that any of your upcoming services must be within your home warranty coverage.
For example, Choice Home Warranty doesn’t cover any pre-existing conditions, only those that have occurred during the coverage period.

However, the ideal thing would be you taking good care of your appliances and home systems components to ensure that your home warranty approves your claim if any damage happens. Although even with the best possible care, you can’t escape the imminent wear and tear damage that will happen to your items—this is where your home warranty steps in.

  • Submitting a service request

So, your item broke. What do you do? You submit a service request. There are two ways in which you can submit a Choice Home Warranty service request.

You can call their 24/7 available customer service at (888) 373-7924.

Or, you can submit a service request on www.choicehomewarranty.com by logging into your account.

Must Remember: You only have one day to submit your request after an item breaks. One of CHW’s customer support agents will take up to 48 hours to process your request and dispatch a service technician. The technician should arrive in two working days, or four days if you submitted the claim on a weekend or holiday.

  • Customer service

The CHW’s customer service team works every hour, every day, every week, and every year to provide their customers with top-notch care.

There is a contact form on their website to contact them or call them at (888) 373-7924.

Choice Home Warranty Ratings and Accreditation

  • Starting with Choice Home Warranty BBB reviews. CHW isn’t accredited by the BBB (Better Business Bureau), but they give it a B grade rating.

Its average score out of 1.080 reviews is 1.06/5 stars.

This isn’t surprising, and it doesn’t mean their service is horrible. The thing is, most customers who actively seek out the BBB’s website to leave a review are usually those who’ve had a bad experience and want to complain.

In the last three years, Choice Home Warranty has closed 7.987 complaints, which shows their dedication to their customers’ satisfaction.

  • The Choice Home Warranty customer reviews on WalletHub aren’t very different. The overall score out of 2.464 reviews is currently 1.6/5.
  • ConsumerAffairs, on the other hand, gives CHW 4 stars, based on 12.479 customer reviews.

As far as these low star ratings go, it’s because most Choice Home Warranty complaints are about repairers failing to show up, showing up too late, or other issues related to them.

Choice Home Warranty Customer Reviews

No review is complete without the review of the most valuable of all – the customers. Therefore, let us catch up on some more positive and less positive Choice Home Warranty customer reviews.

Positive Customer Reviews

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Choice_Home_2

Choice_Home_3

(The reviews are taken from verified rating websites)

Negative Customer Reviews

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Choice_Home_5

Choice_Home_6

(The reviews are taken from verified rating websites)

I’d keep an open mind if I were you. This is someone else’s personal experience, not mine or yours.

Choice Home Warranty Alternatives/Competitors

Having a plan B-it’s the smartest thing to do. Let’s check out their competition and your alternatives:

  • Choice Home Warranty vs. AFC Home Club

    • Plans
      AFC has four plans compared to CHW’s two.
    • Price
      AFC’s prices range between $43-$60 per month, compared to Choice Home Warranty’s $36-$44 — making CHW the more affordable option.
    • Service and Guarantees
      AFC Home Club has the upper hand in the guarantee department. While Choice Home Warranty has a 30/90-day guarantee for any recurring system or appliance breakdowns, AFC Home Club has a lifetime guarantee. It also has a lower service fee of $75 than CHW’s $85 service fee.
      Both companies have 24/7 all year long customer service.
  • Choice Home Warranty vs. American Home Shield (AHS)

    • Plans
      CHW offers two plans, whereas American Home Shield offers three plans.
    • Price
      American Home Shield’s prices range from $50-$60, which is very similar to CHW’s price range.
    • Service and Guarantees
      Both companies have 24/7 all year long customer service. AHS offers a 60-day guarantee and a $75-$125 service fee, which is higher compared to what CHW has in-store for you.

The Wrap Up

Considering everything so far, we recommend Choice Home Warranty as a great choice with good value for money. It’s an excellent option if you’re on a budget or have an older home since you won’t be denied coverage even if your home is older.

However, some Choice Home Warranty reviews aren’t stellar, which puts a dent in its excellent reputation.

If you are impressed by their plan selection and coverage, dedicated customer service team, and good reputation, visit www.choicehomewarranty.com to get your free quote.

FAQ

1. Are there any repair limitations with Choice Home Warranty?

Yes. The maximum coverage is $1.500, but the maximum for electrical systems, plumbing, and ductwork is $500.

2. How do I cancel the Choice Home Warranty?

You can cancel your plan anytime by contacting customer service from your account on their website or at (888) 373-7924.

Keep in mind that the cancellation fee is $50. If you cancel your subscription in the 30 days given as per their policy, you are entitled to a full refund. However, if that’s not the case, your refund will be prorated.

3. Is Choice Home Warranty affordable?

Yes. Choice Home Warranty has some of the most low-priced services compared to other home warranty companies.

Compact Review


  • Pricing

    $434-$526 Annually

  • Claim process time

    24-48 hours

  • Wait period to start coverage

    30 days

  • Service Fees

    $60-$85

  • Cancellation Fee

    $50