By Jalluri, Last Updated:
January, 27, 2021
We’re positive you’ll agree that chatbots have become a significant part of our everyday lives as technologies are disrupting industries one by one. Judging by the market situation today, it seems like chatbots are here to stay. Although chatbots aren’t being used to their full potential, the new millennium has brought a change for the better. Chatbots are finding their place in marketplaces worldwide, and recent results stand behind scientific assumptions that artificial intelligence is slowly ‘conquering the world’.
Information technology is moving a lot faster than other industries nowadays. As a result, budget-retailers like Nordstrom Rack rely on chatbots to provide assistance to their customers, and so does TJ Maxx. The number of online stores embracing chatbots goes on and on, and their influence is becoming larger by the day while also extending to various industries. Consequently, it seems that soon enough, chatbots will become the most effective marketing tool of the millennium.
No matter how much times change, direct communication will always be the best way to sell products. Be that as it may, technological advancement has brought a new way of communication – the interaction between robots and humans.
One thing is indisputable – the future belongs to chatbots. However, it’s still unclear how much and in which direction will this technology continue to grow. With the rise of chatbots, the call center industry is likely to be the first to experience the changes that’ll come with chatbot technology.
Namely, futurist Ray Kurzweil claims that chatbots will become indistinguishable from humans by 2029. Moreover, we already know that the beginnings of chatbots date back to 1950. That being said, if the chatbot can grow to be indistinguishable from humans in nearly 8 decades, it’s hard to imagine the distances it will reach by the end of this century. Check out the infographic below which outlines more predictions of the sort as well as more mind-blowing data.